🦚 On Polite Promises and the Administrative Art of Not Yet: A Courtesy Note from RBKC’s Customer Relationship Team
Filed under the documentation of projected engagement and politely suspended timelines.
24 February 2025
Our reference: 12240997
To: Polly
📜 Dear Polly,
Thank you for your email of Sunday, 25 February 2024, addressed to Mr. Gary Apple, Ms. Suzie Newbottom, and an ensemble of additional recipients.
Your message has been observed. Engagement, however, remains in rehearsal.
🧾 On Timelines, Tentative Promises, and Future Correspondence
We are currently looking into what you’ve told us and aim to respond by 11 March 2024.
Should the need arise for further information — and it often does —
we shall, of course, be in touch.
📚 On Further Reading, and the Comfort of Procedure
For those wishing to familiarise themselves with the formal choreography of council complaint handling, we direct you (gently) to:
Where policy lives, response awaits, and resolution remains an aspirational noun.
✉️ Administrative Note
Please do not edit the subject line when replying to this email.
Your case is best tracked when titled just so.
📜 Kind regards,
Customer Relationship Team
Royal Borough of Kensington and Chelsea
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