“Though the Witch knew the Deep Magic, there is a magic deeper still which she did not know. Her knowledge goes back only to the dawn of time. But if she could have looked a little further back… she would have known that when a willing victim who had committed no treachery was killed in a traitor’s stead, the Table would crack and Death itself would start working backward.” - Aslan, C.S. Lewis, The Lion, the Witch and the Wardrobe

On Clarification, Closure, and the Language of Letting Go: A Follow-Up from RBKC’s Customer Relationship Team


🦚 On Clarification, Closure, and the Language of Letting Go: A Follow-Up from RBKC’s Customer Relationship Team

Filed under the documentation of quiet exits and conditional empathy.

10 January 2025
To: Polly

📜 Dear Polly,

We write further to our correspondence dated 2 January 2025, in reference to your complaint regarding the conduct and involvement of Social Care Services with your family.

Your concerns have been acknowledged — though not, one notes, yet resolved.

🧾 On Clarification and Procedural Exit Doors

We seek confirmation of the following:

  • Are you requesting that you no longer wish to work with the social care team?
    or

  • Are you requesting a full cessation of social care involvement altogether?

The distinction, it seems, is one of administrative delicacy —
one we are eager to honour once properly defined.

🔚 On Case Closure, Now That Plans Have Lapsed

Please note that, as your children are no longer subject to a Child Protection (CP) Plan, we would be happy to close our involvement, should you no longer wish to engage with the team.

Withdrawal, when formalised, becomes cooperation.

📬 On Complaint Precision

Clarification of your intentions will greatly assist us in formulating a response to your complaint —
or, at the very least, in knowing where to file it.

We await your confirmation at your earliest convenience, though we appreciate that convenience in these matters is often aspirational.

📜 Kind regards,

Customer Relationship Team
Royal Borough of Kensington and Chelsea



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