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🦚 Response to Complaint Ref: 15083377 – Reaffirmation of Facts, Formality, and the Request for Procedural Competence

Filed under the documentation of evidence reaffirmation, cross-borough evasion, and the constitutional demand for administrative literacy.

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12 March 2025
To:
Customer Relationship Team
Royal Borough of Kensington and Chelsea (RBKC)
Subject: Response to Complaint Ref: 15083377 – Reaffirmation of Facts, Formality, and the Request for Procedural Competence

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🧾 Dear Customer Relationship Team,

Thank you for your recent correspondence regarding Complaint Ref: 15083377 —
though I must observe, with due politeness, that the content is both puzzling and disheartening.

I am compelled, yet again, to clarify what ought to be a matter of basic internal record:

RBKC social workers have, demonstrably and indisputably, been involved in my case.

This is not supposition.
It is documented reality —
substantiated through correspondence, assessments, and direct professional contact originating from your department.

Accordingly:

I expect any further attempts at strategic denial to cease,
and for this matter to be reviewed with the seriousness the contradiction demands.

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📜 Cross-Borough Courtesy (But Not a Deflection)

While I have extended the courtesy of informing Westminster social care services of related concerns,
this in no way diminishes — nor displaces — RBKC’s own responsibilities.

The complaint pertains to the actions and omissions of RBKC personnel,
and must be investigated by RBKC with due rigour and impartiality.

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📚 Submission of Evidence: A Logistical Request

As previously noted, I am in possession of extensive documentation, including:

• Emails;

• Official assessments;

• Written communications with RBKC social workers.

To facilitate the appropriate review, kindly confirm:

• The correct email address or portal for submission;

• Any specific format or naming conventions required for internal processing.

Efficiency, once requested politely, must now be solicited firmly.

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🩻 Disability Accommodations & Record Access – Ongoing Concerns

Parallel to the primary complaint, I remind RBKC of its obligations regarding:

• Implementation of reasonable adjustments, in line with the Equality Act 2010;

• Full access to all personal records, without fragmentation, deferral, or strategic redirection.

I expect written confirmation that these matters:

• Are being actioned appropriately;

• Will be reflected in all future correspondence and procedural handling.

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📜 Next Steps – Kindly Clarify Timeline and Receipt

I request:

• Written confirmation of receipt of this correspondence;

• Clear instructions for submission of supporting evidence;

• A formal outline of the expected timeline for the substantive review of this complaint.

Given the prior confusion, contradiction, and procedural contortion,

I trust you will appreciate my insistence on precision, transparency, and exhaustive documentation going forward.

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📜 Yours,

With due constitutional formality and procedural vigilance,
Polly

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