⟡ “They Escalated to PLO, But Forgot to Answer the SAR.” ⟡
Ombudsman complaint documenting disability discrimination, procedural sabotage, and data protection breach by Westminster City Council
Filed: 22 April 2025
Reference: SWANK/WESTMINSTER/LGO-COMPLAINT-PLO-DISCRIMINATION
📎 Download PDF – 2025-04-22_SWANK_LGOComplaint_Westminster_DisabilitySARProceduralBreach.pdf
Formal complaint to the LGSCO citing systemic failures by Westminster Children’s Services under the Equality Act and UK GDPR
I. What Happened
On 22 April 2025, Polly Chromatic submitted a detailed complaint to the Local Government and Social Care Ombudsman, outlining four intersecting violations by Westminster City Council’s Children’s Services:
Disability discrimination: Written-only communication requests ignored despite medical certification, leading to physical harm
Procedural sabotage: No outcome report issued after a year of Child in Need assessments, then sudden escalation to PLO
Data protection breach: A Subject Access Request (SAR) submitted under UK GDPR was unlawfully delayed past deadline
Retaliation and opacity: Harassment complaints against social worker Kirsty Hornal were closed without written explanation
The document makes it clear: this wasn’t bureaucratic error. It was calculated obfuscation — designed to isolate, exhaust, and escalate.
II. What the Complaint Establishes
Procedural breaches: No closure report for CIN process; unlawful PLO escalation; failure to respond to SAR
Human impact: Respiratory flare-ups, psychological deterioration, and intensified legal distress
Power dynamics: Council forcing escalation while denying the family access to evidence and due process
Institutional failure: Collapsing internal accountability paired with administrative retaliation
Unacceptable conduct: Using safeguarding pathways to punish lawful resistance, not protect children
III. Why SWANK Logged It
Because SARs are not optional.
Because public law fairness is not a formality.
Because retaliating against a disabled mother for asserting her rights isn’t just wrong — it’s a pattern.
Because you can’t demand verbal compliance when the medical file says “no voice.”
And because when the council escalates without explaining the last escalation, it ceases to be protection — and becomes persecution.
This wasn’t negligence.
This was deliberate legal erosion, wrapped in child protection rhetoric.
IV. Violations
Equality Act 2010, Sections 20 & 27 – failure to make adjustments and retaliatory conduct following protected acts
UK GDPR / Data Protection Act 2018, Sections 45–54 – unlawful failure to respond to SAR within the required time
Children Act 1989, Section 17 – misapplication of safeguarding escalation without procedural closure
Working Together to Safeguard Children (2018) – failure to document, inform, or involve
Human Rights Act 1998, Articles 6 & 8 – denial of due process and unjustified interference with family life
V. SWANK’s Position
We do not accept that safeguarding frameworks can be weaponised to punish non-compliance.
We do not accept that access to personal data can be delayed to gain legal advantage.
We do not accept that omitting a case outcome is a clerical oversight.
This complaint is not a request. It is a jurisdictional reprimand — logged, timestamped, and filed for systemic review.
⟡ This Dispatch Has Been Formally Archived by SWANK London Ltd. ⟡ Every entry is timestamped. Every sentence is jurisdictional. Every structure is protected. To mimic this format without licence is not homage. It is breach. We do not permit imitation. We preserve it as evidence. This is not a blog. This is a legal-aesthetic instrument. Filed with velvet contempt, preserved for future litigation. Because evidence deserves elegance. And retaliation deserves an archive. © 2025 SWANK London Ltd. All formatting and structural rights reserved. Use requires express permission or formal licence. Unlicensed mimicry will be cited — as panic, not authorship.
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