⟡ Chromatic v Hornal: When Kindness Masked Neglect ⟡

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⟡ “Sympathy Without Action Is Neglect With a Smile.” ⟡
Formal complaint to the Ombudsman documenting passive abuse by Kirsty Hornal through inaction, delay, and selective compassion

Filed: 5 April 2025
Reference: SWANK/WESTMINSTER/LGO-HORNAL-INACTION
📎 Download PDF – 2025-04-05_SWANK_LGOComplaint_KirstyHornal_PassiveNeglect.pdf
Ombudsman complaint citing systemic inaction and disability harm enabled by Kirsty Hornal’s failure to intervene despite awareness

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I. What Happened

On 5 April 2025, Polly Chromatic submitted a formal complaint to the Local Government and Social Care Ombudsman, targeting the passive neglect of Kirsty Hornal, a social worker within Westminster Children’s Services.

Though Hornal communicated with superficial empathy, she failed to implement any substantive protection or enforce legally mandated disability accommodations. She acknowledged harm, promised follow-ups, referenced NHS colleagues — and did nothing.

This inaction took place while Polly and her children were recovering from sewer gas poisoning, battling immunocompromising conditions, and attempting to homeschool under harassment.

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II. What the Complaint Establishes

• Procedural breaches: Refusal to enforce adjustments despite confirmed diagnosis and stated risk

• Human impact: Panic attacks, respiratory deterioration, educational disruption, retraumatisation

• Power dynamics: Institutional neglect hidden behind polite tone and performative concern

• Institutional failure: Staff permitted to acknowledge harm without duty to stop it

• Unacceptable conduct: Tolerating medical harm under the illusion of professionalism

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III. Why SWANK Logged It

Because kind emails mean nothing if the harm continues.
Because silence in policy clothing is still silence.
Because Kirsty Hornal did not need to escalate to be abusive — she only had to do nothing while harm accrued.
Because this is what systemic discrimination often looks like: not malice, but inertia.
Not denial, but neglect.
Not shouting — just letting it happen.

This was the formal act of naming what the institution packaged as “support”: chronic inaction, dressed as care.

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IV. Violations

• Equality Act 2010, Sections 20 & 29 – failure to make or enforce reasonable adjustments

• Children Act 1989, Section 17 – failure to protect welfare through inaction

• Human Rights Act 1998, Article 8 – indirect violation of family life through unremedied harm

• Ombudsman Standards, Duty of Service – failure to act on repeated, substantiated risk notifications

• Social Work England Standards, 3.1, 5.1 – neglect of health needs, avoidable harm through omission

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V. SWANK’s Position

We do not accept inaction as neutrality.
We do not accept performative kindness as compliance.
We do not accept that professionals may admit to harm — and still allow it.

This wasn’t miscommunication.
This was professional indifference.

This wasn’t benign neglect.
It was structured, delayed, and systemically enabled — and now, permanently documented.

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