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🦚 Formal Complaint to the Local Government and Social Care Ombudsman – Concerning RBKC’s Refusal to Investigate Disability Discrimination and Social Worker Misconduct (Ref: 15083377)

Filed under the documentation of bureaucratic evasion, safeguarding malpractice, and the erosion of accessible public care.

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30 March 2025
To:
Local Government and Social Care Ombudsman
Website: www.lgo.org.uk

Subject: Formal Complaint – Royal Borough of Kensington and Chelsea’s Refusal to Investigate Disability Discrimination and Social Worker Misconduct (Ref: 15083377)

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📜 Dear Sir or Madam,

I write not merely as a complainant,

but as a citizen regrettably well-versed in chasing accountability through the gilded labyrinth of institutional apathy.

I request that the Local Government and Social Care Ombudsman formally investigate the Royal Borough of Kensington and Chelsea (RBKC) for its refusal to investigate multiple allegations of professional misconduct, disability discrimination, and procedural failure, as outlined in my submission of 24 March 2025 (Ref: 15083377).

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📚 I. Context: A Chronicle of Avoidance in Five Acts

The complaint concerns a series of episodes involving RBKC social workers, whose conduct ranged from bizarre to medically dangerous, including:

• Mr. Earl Bullhead’s aggressive and medically harmful questioning of my children, resulting in asthma attacks requiring immediate intervention.

• Ms. Jane Mountain’s fabrication of allegations — including the claim that I “yell at my children” —

A physical impossibility given my eosinophilic asthma and muscle tension dysphonia.

• A three-month embargo on my access to the assessment report, preventing any timely challenge to embedded inaccuracies.

• The repeated denial of my reasonable adjustments, specifically the right to written-only communication.

• The February 2024 home visit by Ms. Sally Silly, accompanied unlawfully by her unvetted mother, escalating the case against me for the “offence” of having a disability that impedes verbal speech under duress.

Each episode, distinct in detail, unified in disregard.

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📜 II. RBKC’s Refusal to Investigate: Bureaucracy as Theatre

RBKC refused to investigate, citing:

1. That events occurred over 12 months ago;

2. That the case had been transferred to Westminster in March 2024.

These defences are:

• Factually inaccurate — RBKC’s jurisdiction plainly extended into 2024;

• Procedurally indefensible — The effects of the misconduct remain ongoing.

Moreover:

• My repeated attempts to raise concerns were either ignored or met with bureaucratic stonewalling;

• RBKC systematically failed to accommodate my disability, violating both the Equality Act 2010 and LGO standards.

Thus, the burden of remedy now falls to the Ombudsman.

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📚 III. Request for Formal Review by the Ombudsman

Accordingly, I respectfully request that the Ombudsman:

• Undertake a comprehensive investigation of RBKC’s failures, with full consideration of submitted evidence.

• Determine whether RBKC breached:

  • The Equality Act 2010;

  • The Children Act 1989;

  • The Local Government Act 1974.

• Ascertain whether RBKC’s refusal to investigate constitutes maladministration, particularly given the disability-related barriers I face.

• Examine RBKC’s failure to provide a lawful, accessible, and non-discriminatory complaints process.

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📜 IV. Supporting Documentation Attached: A Compendium of the Ignored

• My formal complaint to RBKC (24 March 2025);

• RBKC’s rejections (25 & 27 March 2025);

• My rebuttal (26 March 2025);

• Email correspondence with RBKC (2023–2025);

• Medical evidence (available upon request);

• Video documentation (YouTube links available upon request).

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📬 Closing Request

I await your confirmation of receipt and trust that your office will afford this matter the level of scrutiny and seriousness

so markedly absent from the borough’s own response.

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📜 Yours sincerely,

With documented precision and constitutional insistence,
Polly

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