“Though the Witch knew the Deep Magic, there is a magic deeper still which she did not know. Her knowledge goes back only to the dawn of time. But if she could have looked a little further back… she would have known that when a willing victim who had committed no treachery was killed in a traitor’s stead, the Table would crack and Death itself would start working backward.” - Aslan, C.S. Lewis, The Lion, the Witch and the Wardrobe

Formal Complaint to the Local Government and Social Care Ombudsman – Concerning Prolonged Negligence, Discrimination, and Dereliction of Duty by Westminster and RBKC Authorities


🦚 Formal Complaint to the Local Government and Social Care Ombudsman – Concerning Prolonged Negligence, Discrimination, and Dereliction of Duty by Westminster and RBKC Authorities

Filed under the documentation of systemic abdication, legislative breach, and the institutional choreography of studied indifference.

10 March 2025
To:
Local Government and Social Care Ombudsman (LGO) Complaints Team
PO Box 4771, Coventry, CV4 0EH

Subject: Formal Complaint – Prolonged Negligence, Discrimination, and Dereliction of Duty by Westminster and RBKC Authorities

📜 Dear Sir or Madam,

I write to submit a formal complaint to the Local Government and Social Care Ombudsman (LGO) concerning the sustained, systemic failure of statutory duty by:

  • Westminster City Council; and

  • The Royal Borough of Kensington and Chelsea (RBKC).

This complaint is not born of isolated missteps,

but the cumulative consequence of institutionalised inertia, legislative breach, and administrative evasion.

📚 1. Summary of Local Authority Failings – A Catalogue of Institutional Shrugs

The failures herein described are not abstract.
They have materially impacted:

  • My health;

  • My finances;

  • My safety;

  • And my basic dignity.

Specifically:

  • Social Services (Westminster and RBKC) engaged in discriminatory interventions, wilfully disregarding my documented disabilities, and failing to meet their legal obligations to provide reasonable adjustments.

  • RBKC Environmental Health neglected to act upon explicit reports of toxic sewer gas exposure in my former residence, endangering myself and my children.

  • Westminster City Council demonstrated a pattern of inaction, leaving qualifying conditions under the Equality Act 2010 unaddressed.

This was not isolated error.
It was governance by strategic neglect.

📜 2. Legal Breaches – Decorated in Policy, Deficient in Practice

The conduct of these local authorities constitutes direct breaches of:

  • The Local Government Act 1974 – Mandating the fair and timely handling of public complaints;

  • The Equality Act 2010 (Section 20) – Requiring public bodies to implement reasonable adjustments for disabled individuals;

  • The Housing Act 2004 – Obliging councils to address serious hazards impacting health and wellbeing.

At every juncture:

Obligation was shelved; policy became performance; and duty was displaced onto the vulnerable.

📚 3. Consequences of Negligence – Damage Dressed in Delay

As a direct and foreseeable result of these failures, I have suffered:

  • Severe, avoidable health deterioration due to prolonged environmental exposure;

  • Intrusive, medically harmful social work interventions, ignoring established medical requirements for communication adaptations;

  • Financial hardship, after being forced to relocate from unsafe housing without compensation, assistance, or acknowledgment.

When protection became inconvenient, the burden was simply transferred — to me and my children.

📜 4. Actions Requested of the LGO – A Modest Proposal for Redress and Reform

Accordingly, I respectfully request that the Ombudsman:

  1. Initiate a full investigation into systemic failures by RBKC and Westminster City Council across Social Services and Environmental Health.

  2. Mandate corrective action, including the review of safeguarding and housing procedures for disabled service users.

  3. Require the implementation of disability awareness training across all relevant departments, to counteract persistent breaches of the Equality Act 2010.

  4. Recommend redress, including financial compensation, where hardship and harm have been demonstrably caused by council negligence.

📬 5. Next Steps – Timeframes and Intentions

I request:

  • A written acknowledgment of receipt;

  • A timeline detailing how this complaint will be processed,

  • Within 28 days.

Should a satisfactory resolution not be achieved,
I reserve the right to pursue formal legal action for:

  • Breaches of the Equality Act 2010;

  • Local authority negligence;

  • Failure to uphold statutory duties under housing and social care legislation.

Kindly confirm receipt and advise which supporting documentation is required to advance this complaint.

📜 Yours,

With due formality and an ever-expanding archive of receipts,
Polly


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