She Emailed a Million Times. They Still Didn’t Listen.

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⟡ She Said “I Can’t Talk.” They Called It Voluntary and Escalated Anyway. ⟡
When “I’ve emailed this a million times” becomes part of your medical history.

Filed: 15 February 2025
Reference: SWANK/WCC/EMAIL-21
📎 Download PDF – 2025-02-15_SWANK_Email_Kirsty_DisabilityBoundaryIgnored_VoluntaryEscalationContradiction.pdf
A one-sentence summary of ten years of procedural harassment: the parent clearly states she cannot speak verbally. The social worker calls the process voluntary — and escalates the case for lack of verbal cooperation.

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I. What Happened

She emailed — again — to say what she’s said hundreds of times before:
– That she can’t speak verbally.
– That she’s medically exempt.
– That she doesn’t own a phone.
– That email is the only lawful contact method.

Instead of adjusting to that, they escalated the case.
Then called it voluntary.
Then continued asking her to speak.

It’s not miscommunication. It’s strategy.

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II. What the Email Establishes

• That the parent has consistently and clearly disclosed her inability to speak verbally

• That Kirsty Hornal ignored this and continued asking for verbal engagement

• That the case was escalated on the false basis of “non-cooperation”

• That email documentation has been thorough, consistent, and lawful

• That panic attacks and physical harm are known consequences of their behaviour — and are ignored anyway

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III. Why SWANK Filed It

Because “voluntary” isn’t a word — it’s a weapon.
Because you can’t call something optional while punishing someone for opting out.
Because a verbal exemption is not an invitation for verbal pressure.
And because if you ignore medical boundaries long enough,
they’ll turn into federal evidence.

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IV. Violations Identified

• Failure to Honour Communication-Based Disability Adjustments

• Procedural Escalation Under False Pretext of “Voluntary Engagement”

• Repeated Emotional and Medical Harm Following Contact

• Disregard of Documented Boundaries and Access Instructions

• Misuse of Safeguarding Language to Justify Retaliatory Action

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V. SWANK’s Position

This isn’t a parent who refuses to engage.
This is a parent who has documented every lawful reason not to —
and been punished for doing so.
They say “voluntary.”
They mean “compliance.”
And she means to file every contradiction until their logic implodes.

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