When Innocence is Reprimanded by Ignorance.

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🖋️ SWANK Dispatch | 14 December 2024
UNWARRANTED WARNINGS: DO NOT INSTRUCT MY CHILD TO SMOKE

Filed From: Flat 22, 2 Periwinkle Gardens, London W2
Author: Polly Chromatic
Filed Under: Medical Advocacy · Institutional Assumptions · Cultural Misprofiling · Parental Sovereignty · SWANK Parental Defense

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The Message

On 14 December 2024, Polly Chromatic wrote to Kirsty Hornal and Sarah Newman, with Laura Savage copied and Nannette Nicholson Bcc’d:

“I don’t appreciate Regal’s doctor at Hammersmith Hospital telling Regal not to smoke or use vapes when this wasn’t even in his consciousness prior to her telling him that.”

“There’s no need to reprimand my kids for things they have never thought about.”

“My kids are not like British children. My children don’t have any consciousness of the disgusting things humans do and I don’t want them exposed to it or treated like they would do such ignorant things.”

“My children don’t need to be treated like trash to behave like British children.”

This is not just a complaint. It is a declaration of parental sovereignty.
To instruct a child not to smoke when they’ve never considered smoking is not guidance—it is verbal contamination.

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Disability Statement

Please Note: I suffer from a disability which makes speaking verbally difficult. I prefer to communicate telepathically to minimise respiratory strain; however, email is fine.

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📍 Documented by:
Polly Chromatic
Director, SWANK London Ltd
📧 director@swanklondon.com
🌐 www.swanklondon.com
© SWANK London Ltd. All Projections Rejected.

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Bullied, Disbelieved, and Accused — The Hospital Horror Loop.

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🖋️ SWANK Dispatch | 14 December 2024
“A&E Feels Like a Courtroom. I Go There to Breathe, Not Defend Myself.”

Filed From: Flat 22, 2 Periwinkle Gardens, London W2
Author: Polly Chromatic
Filed Under: NHS Hostility · Verbal Disability Discrimination · Respiratory Crisis · Medical Neglect · SWANK Emergency Record

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The Email

On 14 December 2024, Polly Chromatic wrote to Kirsty Hornal and Sarah Newman, with Laura Savage, Philip Reid, and Simon O’Meara copied:

“I’m very ill and afraid to go to A&E just to be bullied and not believed.”
“Every time it’s almost too much trouble to bother because it’s so much effort to even get there when I can’t breathe.”
“Then they want to argue about it and they make me even sicker, and on top of that they accuse me of crimes because they are so hostile and don’t believe me.”

“The bottom line is that no one cares, so it’s best if everyone just leaves us alone and we will deal with it as best we can.”

“I greatly appreciate Dr Reid for his help. No one has ever helped us like he has.”

This is not avoidance. It is self-preservation.
Every emergency visit becomes a trial by disbelief, with breathing framed as evidence and silence framed as guilt.

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A Final Plea

Please Note: I suffer from a disability which makes speaking verbally difficult. I prefer to communicate telepathically to minimise respiratory strain; however, email is fine.

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📍 Logged in Crisis by:
Polly Chromatic
Director, SWANK London Ltd
📧 director@swanklondon.com
🌐 www.swanklondon.com
© SWANK London Ltd. All Emergencies Archived.

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Probably Better to Stay Home and Die.

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🖋️ SWANK Dispatch | 14 December 2024
“Ignored Clarity Becomes Silence. Silence Becomes Risk.”

Filed From: Flat 22, 2 Periwinkle Gardens, London W2
Author: Polly Chromatic
Filed Under: Disability Communication Failure · Institutional Neglect · Verbal Access Denied · Medical Coordination Collapse · SWANK Crisis Log

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The Plea That Went Unheard

On 14 December 2024, Polly Chromatic wrote the following to Kirsty Hornal and Sarah Newman, with Laura Savageand Philip Reid copied:

“It’s like no one takes me seriously and I don’t know why, as I’ve been very clear—yet no one will talk to the hospital and find out why.”

And in one unanswerable sentence:

“Probably better to stay home and die.”

That is not drama.
That is data.
That is what happens when all forms of available communication are ignored.

It’s not that help isn’t possible.
It’s that they chose not to connect the lines between her, her hospital, and her truth.

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Disability Communication Reminder

Please Note: I suffer from a disability which makes speaking verbally difficult. I prefer to communicate telepathically to minimise respiratory strain; however, email is fine.

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📍 Logged in Distress by:
Polly Chromatic
Director, SWANK London Ltd
📧 director@swanklondon.com
🌐 www.swanklondon.com
© SWANK London Ltd. All Silences Filed.

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When Accessibility Meets Resistance: A Tale of Tech, Tone, and Tenacity

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🖋️ SWANK Dispatch | 14 December 2024
“Apple Refused to Accommodate My Disability—Then Threatened Me”

Filed From: Flat 22, 2 Periwinkle Gardens, London W2
Author: Polly Chromatic
Filed Under: Disability Accommodation Failure · Customer Harassment · Verbal Adjustment Denied · Racial Misconduct · SWANK Incident Report

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The Incident at Apple Covent Garden

While seeking support for my iPad at the Apple Genius Bar, I encountered verbal hostility and adjustment refusal, in direct violation of disability law.

Despite calmly requesting pen-and-paper communication due to my verbal disability and respiratory strain, the Black male staff member ignored the request and escalated the situation—threatening to call security after I raised my voice to be understood.

I clearly stated:

“This is racial bias. You are accusing me because of how I sound, not what I’ve done.”

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Manager Intervened, But Harassment Continued

Though a manager briefly assisted, a second employee—also of Black ethnicity—then intervened aggressively, verbally harassing me further and threatening to misreport the incident internally.

Again, my medical communication request was ignored.

This was not a misunderstanding.
It was systemic: a commercial institution refusing written communication and punishing disability with suspicion.

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Statement of Disability

Please Note: I suffer from a disability which makes speaking verbally difficult. I prefer to communicate telepathically to minimise respiratory strain; however, email is fine.

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📍 Logged for Public Record by:
Polly Chromatic
Director, SWANK London Ltd
📧 director@swanklondon.com
🌐 www.swanklondon.com
© SWANK London Ltd. All Violations Noted.

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Two Weeks of Silence from Simon, and a Mother's Frustration Reaches Its Limit.

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🖋 SWANK Dispatch | 6 February 2025
“Emails Unread, Voice Unheard—And the Panic Deepens”

Filed From: Flat 22, 2 Periwinkle Gardens, London W2
Author: Polly Chromatic
Filed Under: Communication Breakdown · Email Neglect · Disability Discrimination · Institutional Harm · Mental Health Deterioration · SWANK London Ltd

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📩 The Emails No One Read

“I’ve been emailing Simon for help for two weeks—he reads none of my emails.”
“Talking makes me sick. I repeatedly ask via email for support, but my requests go ignored.”
“Even Laura’s rescheduling emails were ignored. I’m left giving up on communication.”

When your voice causes illness and your emails are binned, what’s left?

Answer: Panic. Silence. Worsening health.
Ignored correspondence is not a delay—it is denial masked in Outlook formatting.

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🧠 A Frustrated Mind in a Collapsing System

“This has been my burden alone for 45 years.”
“My asthma is uniquely severe. Untreated for six months. Each ignored message becomes a symptom.”
“Dr Reid understands. He is the only one.”
“I can only talk briefly. Email is the only safe and reasonable form.”

This is not miscommunication.
This is institutional disinterest.
This is harm-by-silence.

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📝 Access Statement Reiterated

Please Note: I suffer from a disability which makes speaking verbally difficult. I prefer to communicate telepathically to minimise respiratory strain; however, email is fine.

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📍 Logged by:
Polly Chromatic
Director, SWANK London Ltd
📧 director@swanklondon.com
🌐 www.swanklondon.com
© SWANK London Ltd. All Silences Filed.

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